Below are some of are common questions about orders
We only source merchandise from socially responsible businesses with ethical manufacturing practices.
Our branded products are manufactured in Italy.
We’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following:
- Changing the item or size
- Delivery/billing address
- Adding items to your order
- Shipping method
There is a 12 hour window where you can cancel your order by locating the order in your account section and hitting the ‘cancel order’ buttonAfter 12 hours, it is too late to cancel the order and you’ll need to follow our returns process.
In the event you have received a defective item, please contact us immediately with the following information:
- Your order number (found on the original order confirmation)
- Which item is damaged
- A description
- Photographic evidence
Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.
If your order has been damaged upon delivery, please take photographic evidence and send it straight to customer support!
All claims for orders arriving damaged must be made within 7 days of the delivery date.
Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or replacement.
Once we’ve received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.
In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:
- Your order number
- The name of the item you did not receive
- The name of the item you received in its place
- A clear photograph of the item you have received, including logo
Once we’ve received the above info, our Customer Support team will get this sorted for you ASAP!
As all orders are currently shipped from the US, you may be subject to additional import fees upon delivery.
Australia – All orders above AUS$1000 will be subject to import duties.
This figure can vary depending on the value of the order, so please check with the Department of Home Affairs for more information.
New Zealand – All orders above NZD$60 will be subject to import duties. This figure can vary depending on the value of the parcel. You can get an estimate from the New Zealand Customs Service website.
Refusing to Pay Customs- If you choose to refuse the customs fee and the parcel is returned back to Paradise Fashion, a shipping & handling fee may be deducted from your refund.
If you’re still unsure on whether you’ll be subject to customs fees, we’d recommend contacting your local customs office for more information before placing your order.
Your Paradise Fashion order is being shipped internationally from our warehouse straight to your door!
All items will be processed and delivered between Monday – Friday.
Remember, the total price of your order displayed at the Checkout accounts for all taxes, custom fees and delivery costs associated with your order – easy!
Taxes are calculated according to laws governing the destination address.
If the delivery address is incorrect on your order’s shipping label, it will be returned by our courier and refunded when received back into our warehouse.
As soon as your order has been fulfilled, you’ll receive a shipping confirmation email.
You will then be able to track your order through the tracking link on the email.
If you haven’t received an email yet, not to worry! Your order will usually take around 24-48 hours to be dispatched.
*Please note, tracking can take around 24-48 hours to update after dispatch